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Services

 
Marble Surface
Business Supplies Design
Need Outsourcing?

TouchPoint CCS is the best partner in providing business process outsourcing services and virtual assistance to clients and businesses. We provide you with cost-effective call center services and admin assistance across all communication channels.

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Company
Careers

We are searching for a polite, professional Call Center Representative and virtual assistant to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

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Virtual Assistants

Perform various administrative tasks, Schedule meetings, Manage a contact list, Prepare customer spreadsheets and keep online records. They are also responsible for organizing managers’ calendars and emails, perform market research, create presentations, and will provide customer service as first point of contact.

Services
We Provide For You
General Admin Virtual Assistant

Acting like an “Executive Virtual Assistant” who is in charge of assisting the client with their business. They are responsible for doing client support, paperwork, scheduling meetings, and responding to emails/phone calls.

  • Respond to emails and phone calls

  • Schedule meetings

  • Coordinate marketing and prospecting

  • Manage a contact list in spreadsheet and CRMs

  • Prepare customer spreadsheets and keep online records

  • Organize managers’ calendars

  • Perform market research

  • Create presentations, as assigned

  • Create reports, as assigned

  • Document procedures, as assigned

  • Address employees’ administrative queries

  • Provide customer service for follow up or as the first point of contact

  • Book travel and accommodations

  • Proactive initiatives you identify yourself and present to your supervisor

  • Assist with project management tasks 

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Inside Sales Virtual Assistant
Office

A so-called “Appointment Setter” VA is mainly responsible for calling up leads and set appointments with leads. They are also responsible for following up with leads and ensuring that all calls are properly documented.

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

  • Understand customer needs and requirements

  • Route qualified opportunities to the appropriate sales executives for further development and closure

  • Close phone sales and achieve quarterly quotas

  • Research accounts, identify key players, and generate interest

  • Maintain and expand your database of prospects within your assigned territory

  • Manage and build pipeline records

  • Perform effective online demos to prospects

Marketing Virtual Assistant

They are responsible for creating marketing materials, maintaining and developing the client’s social media sites, video editing & production, graphic designing, website management, SEO, blogging, and posting ads online.

  • Social Media Marketing

  • Business Marketing Flyers, Postcards, Presentations, and Brochures

  • Google My Business

  • Google Adwords

  • Website Creation and Management

  • Email and Text Marketing

  • Search Engine Optimization (SEO)

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Need To Know More?

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